Question 1

How much does shipping cost?

Accepted Answer

Standard shipping is free for all U.S. orders over $45.For orders under $45, standard shipping rates are calculated at checkout.Original shipping fees are non-refundable.

Question 2

How long will it take to get my order?

Accepted Answer

Orders are processed within 1-2 business days.Once shipped, standard delivery takes 3-7 business days.Tracking information is provided once the order ships, though it may take 12-24 hours to activate.

Question 3

Do you ship internationally?

Accepted Answer

Not yet. Currently, shipping is available only within the United States.Refunds and returns are also only available for U.S. customers at this time.

Question 4

Can I change my shipping address after placing an order?

Accepted Answer

If you provided an incorrect address, contact support immediately. If the carrier returns the package, Shilee will reship it to the correct address, but the reshipping cost will be charged to the customer.Shilee is not responsible for packages lost due to incorrect address entry.

Question 5

What is your return policy?

Accepted Answer

You may return products within 30 days of delivery.To be eligible, the product must be unopened, unused, and in its original packaging.Opened products cannot be returned due to health, safety, and FDA regulations.

Question 6

How do I initiate a return?

Accepted Answer

Email the support team at hello@getshilee.com.Include your full name, order number, and the reason for the return.The team will reply within 24-48 hours with instructions.

Question 7

Do I have to pay for return shipping?

Accepted Answer

Yes, for standard non-damaged returns, the customer is responsible for return shipping costs.However, if you received a damaged or defective product, return shipping is free.

Question 8

What if my product arrived damaged or defective?

Accepted Answer

Shilee will replace the item free of charge or issue a refund.You must contact support within 7 days of delivery.You must provide your order number and photos showing the issue.

Question 9

Can I cancel my order?

Accepted Answer

Yes, but only within 1 hour of placing it.After 1 hour, the order may already be packed, and cancellation cannot be guaranteed.

Question 10

When will I receive my refund?

Accepted Answer

Once the return is received and inspected, the refund is processed within 3-5 business days (or 7-10 days during peak seasons).Refunds are issued to the original payment method.

Question 11

Are Shilee gummies sugar-free?

Accepted Answer

Yes, all Shilee gummies are completely sugar-free.They are sweet and "candy-like" but clean and free of sugar.

Question 12

Are there any allergens or animal products?

Accepted Answer

All gummies are vegan and non-GMO.They are made without gelatin or artificial "junk".Since they are vegan and gelatin-free, they avoid common animal-derived ingredients.

Question 13

Why Gummies instead of pills or resin?

Accepted Answer

Convenience & Taste: Gummies are designed to be convenient and tasty, making it "way easier" to maintain daily consistency compared to traditional formats.Functional Stacking: The gummy format allows Shilee to combine ingredients (like Shilajit) with other functional ingredients effectively.vs. Resin: While resin is a traditional format for ingredients like Shilajit, gummies provide a cleaner, more approachable option.

Question 14

Can I combine different Shilee gummies?

Accepted Answer

Yes, the products are designed to stack well together.Popular Combinations:Energy + Calm: Shilajit + Ashwagandha.Gym/Vitality: Tongkat Ali + Shilajit.Women's Wellness: Her Harmony + Ashwagandha.Daily Base: Chia Seeds Gummies fit into any routine for Omega-3 support.

Question 15

What is the general safety rule for Shilee products?

Accepted Answer

Shilee products are not intended to diagnose, treat, cure, or prevent any disease.If you are taking medication or have a medical condition, always consult your healthcare provider before use

Question 16

Can I take these if I am pregnant or breastfeeding?

Accepted Answer

Avoid/Consult Doctor: Pregnant or nursing women should consult a healthcare provider before using Shilajit, Ashwagandha, or Chia Seeds Gummies.Her Harmony: Not recommended for use during pregnancy or breastfeeding unless supervised by a healthcare provider/

Question 17

Are Shilee gummies safe for children?

Accepted Answer

Keep all products out of reach of children.Tongkat Ali is specifically not intended for individuals under 18.Chia Seeds Gummies are formulated for adults; consult a pediatrician for kids.

Question 18

Are there precautions for specific medical conditions?

Accepted Answer

Hormone-sensitive conditions: Consult a doctor before using Tongkat Ali.Blood-thinning medication: Speak with a provider before using Chia Seeds Gummies.

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